Refund Policy

Lux Vending LLC d/b/a Bitcoin Depot ("Bitcoin Depot” “ATM OPS LLC” ," "us," "we" or "our") and any other related entities] collectively referred to as “Bitcoin Depot” or “Bitcoin Depot Affiliates”, welcomes visitors (“You”, “Your”, “Customer”) to its online service (the “Service”). By using its Service you are agreeing to the following Refund Policy whether or not you are a registered Bitcoin Depot.co or Bitcoin Depot kiosk user/customer. • Notification • You must notify Bitcoin Depot’s Customer Service Department via e-mail to support@Bitcoin Depot.com within five (5) business days from the date that you place a purchase order with Bitcoin Depot and follow the instructions provided to you at that time. All refund requests received after this time period are not eligible for a refund. • Cancellation Procedures • Upon issuance of an order number following a purchase from Bitcoin Depot, you may not cancel the transaction. The transaction may only be offset at Bitcoin Depot’s current asking price. • If your purchase order is canceled by Bitcoin Depot – when, for example, a credit card or debit card company or bank declines or requests a refund for a transaction – you are responsible for any deficit between the price at which Bitcoin Depot sold you digital currency and the offsetting current asking price. • Refund Fees • A five percent (5%) return fee applies to refunds under $100 or a 10% USD administrative fee for any orders over $100.00 (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees). Any and all market gains on refunds shall belong solely to Bitcoin Depot. • Without limiting any other legal or equitable rights and remedies that may be available to Bitcoin Depot, Bitcoin Depot may elect to apply any and/or all of your funds in its possession to satisfy your monetary obligations to Bitcoin Depot and/or may offset any obligations that Bitcoin Depot may have to you. • Timing of Refund • If your refund is approved, the refund will be credited back to you within thirty (30) days of approval. • Cancellation of Account • Bitcoin Depot reserves the right to cancel your account at any time and for any reason. • Incorporation by Reference • Privacy • You agree that your use of this Service is subject to the Privacy Policy. Personal and certain other information is subject to our Privacy Policy. As a condition of using the Service you agree to the terms of the Privacy Policy, as it may be changed from time to time. Bitcoin Depot Affiliates' Privacy Policy, which is incorporated here by reference, is located at https://www.BitcoinDepot.com/privacy. • Delivery • You agree that your use of this Service is subject to the Delivery Policy. Deliveries are subject to our delivery policy. As a condition of using the Service you agree to the terms of the Delivery Policy, as it may be changed from time to time. Bitcoin Depot Affiliates' Delivery Policy, which is incorporated here by reference, is located at https://www.BitcoinDepot.com/delivery • Terms of Service • You agree that your use of this Service is subject to the Terms of Service. Bitcoin Depot Affiliates’ services are subject to Terms of Service. As a condition of using the Service you agree to the Terms of Service, as it may be changed from time to time. Bitcoin Depot Affiliates' Terms , which is incorporated here by reference, is located at https://www.BitcoinDepot.com/terms • You are fully responsible for all taxes. • Contact • Please note, if you have any questions regarding your transaction, please contact Bitcoin Depot by emailing us at support@BitcoinDepot.com immediately so that it may be rectified accordingly.